ジェンマ リング Gemma Ring

All rings are listed in standard US ring sizes. It is very important to order the ring in the correct size, as this ring should not be resized more than once to ensure its durability.

If you are unsure of your ring size, please select "Send Me A Ring Sizer" option listed at the bottom of the Ring Size menu.

Resize Service

US customers are able to resize their ring one time within one year of receiving it. The ring must be in its original size (not yet resized) and can only be resized up to one size smaller due to the design. Additional fees may apply.

*Eternity style rings cannot be resized.
*Envero does not offer repair and resize for international customers due to logistic reasons.

If your ring had already been resized, we will perform a resize under the condition that you understand and accept the additional charge for the new setting when we were unable to resize the ring.

Delivery

Production Time

This is a made-to-order item that will be created after payment is received and will take 3-4 weeks to produce. 

* Orders placed during weekends are processed on Monday.  

Rush Order

By upgrading your order to rush order, the production will be completed in 10 business days. This service may not be available during holiday seasons.

* While we strive to meet the specified timeframe, unforeseen challenges can arise during our handcrafted process. If we can't fulfill the rush order in the specified timeframe, you'll be promptly notified, and the rush production fee will be refunded.

* This service may not be available during holiday seasons.

Adding GIA Report

Some items are offered with an optional GIA report. If you add a GIA report, it will take up to 6 weeks in addition to the production time. The grading is performed by the GIA lab, which is an independent third-party organization. It is not possible to rush the certification process for this reason.

Return

Made to order items and sale items are final sale. For more, please read our return policy. 

Shipping

Currently, Envero Jewelry ships to countries and territories shown in this list. 

All international packages are shipped via Fedex, UPS or other shipping method available depending on the country of destination with Full Insurance and require your signature upon delivery. The shipping fee is automatically calculated based on the destination but usually, it is between US$70~$120 globally. If you are in Canada, your package will be shipped by by USPS or Fedex for $20~$47.

Import Tax

Please note that International purchase is subject to local custom tax, which is payable by the customer. Envero Jewelry is not responsible for any additional taxes or duties associated with international deliveries.

* Should you choose not to sign for your package, please be aware Envero Jewelry is not liable for lost shipments when delivery tracking indicates that it has been delivered. Envero Jewelry is not responsible for the delay in delivery due to the customer being unavailable for signature upon arrival, due to any unforeseen weather conditions or technical issues within the shipping company, or due to the custom issues. If your package is sent back to Envero Jewelry for any of these reasons, you will be subject to paying for the re-shipment of your order.

Resize and Repair

Envero do not offer repair and resize for international customers due to logistic reasons. Should you need a resize/repair, please consult a local jewelry store. Based on our experience, any local jewelry store can accept our jewelry.

If you are purchasing a ring, please visit a local jewelry store to have your finger sized professionally. You may also order a plastic ring sizer from our online-store. Refer to this Ring Size Conversation Sheet to convert the ring size.

<<IMPORTANT>>
In principle, the ring cannot be resized more than once in order to retain its design details and durability. Please purchase the ring in stock-size if you are unsure. 

Cancellation

Once your order has been submitted, any modification or cancellation must be contacted within 12 hours. Cancellation request will be granted with full-refund for customers who contacted us within 12 hours. 

Some items may be shipped out within few hours after your order. The order cannot be canceled once the package is shipped out.

Return Policy

All international purchase is final sale and they are not returnable nor repairable/resizable. Should you need a resize/repair, please consult your local jewelry shop. Based on our experience, any local jewelry shop can accept our jewelry for resize/repair.