Warranty and Care
Envero Jewelry guarantees the quality of its jewelry and offers a one-year warranty against defects in material and workmanship. This warranty does not cover damage from neglect, abuse, or normal wear and tear. Envero Jewelry reserves the right to determine if the warranty is void due to neglect or normal wear. Repairs that go beyond normal wear and tear will be subject to a standard fee.
Our one-year warranty covers minor repairs and resizing (if not previously resized) and the replacement of small accent stones that fall out due to manufacturing defects. Envero Jewelry is not responsible for the replacement of stones lost due to bent, damaged, or worn prongs. Our warranty does not include the replacement of lost center or focal stones. We encourage you to obtain insurance for your ring to guard against the unlikely loss or damage of a focal stone.
Any modifications, including resizing performed by a jeweler other than Envero Jewelry, will invalidate the warranty. Currently, the warranty is not available to international customers.
We aim for excellence and stand by the quality of our workmanship. Like any delicate valuable piece, proper care must be exercised to ensure long-lasting enjoyment.
- Always remove your jewelry if it could be exposed to chemicals of any kind.
- Always remove your jewelry before sleeping, swimming, showering, exercising, heavy lifting, outdoor work or gardening.
- Clean your jewelry regularly with warm water, gentle soap (we recommend blue dish soap), and a soft toothbrush.
- Check for loose prongs by shaking the jewelry right next to your ear. If you hear any rattling sound, it's time to get the prong tightened.
Opals & Emerald
Opals are especially fragile. We recommend taking extra-special care of opals.