Envero Jewelry stands by the quality of our craftsmanship and offers a one-year warranty against defects in materials and workmanship.

Our one-year warranty covers:

• Minor repairs
• One-time resizing (for eligible rings that have not been previously resized)
• Replacement of small accent stones that fall out due to manufacturing defects

After one-year:

• We're happy to help with repairs or services, which will be subject to a fee. In some cases, we may need to evaluate your piece first to understand what’s needed to provide an accurate estimate.

Resizing Policy

• Rings from our Everyday Rings collection (not part of our Engagement Ring or Build Your Own Ring collections) do not include complimentary resizing and will incur a fee if resizing is needed.
• Depending on the ring's design, resizing may not be available. If the requested size is outside the standard resizing range (typically more than 1–2 sizes up or down), or if the ring’s structure doesn't allow for safe resizing, a new setting may be required, and additional fees will apply.
• Eternity bands are not resizable due to their continuous band design.

Warranty Does Not Cover

• Shipping Costs: Clients are responsible for round-trip shipping to and from our studio for any warranty or repair work.
• Wear and Tear or Accidental Damage: Damage caused by neglect, improper care, or normal wear and tear. We reserve the right to determine whether an issue qualifies as a warranty repair or falls outside of coverage due to wear or misuse.
• Loss or Damage of Center/Focal Stones: Our warranty does not cover the loss or damage of center or primary stones. We highly recommend insuring your jewelry to protect against accidental loss or damage.
• Prong-Related Stone Loss: We do not cover the replacement of stones lost due to bent, worn, or damaged prongs.
• Loss or theft of the jewelry: Insurance coverage is highly recommended for protection against these types of incidents.
• Third-Party Alterations: Any resizing, repairs, or modifications performed by a jeweler outside our studio will void the warranty.
• International Coverage: At this time, our warranty is only available to customers within the U.S.

We aim for excellence and stand by the quality of our workmanship. Our goal is for you to enjoy your jewelry for years to come.

Like all fine jewelry, proper care and maintenance will ensure its lasting beauty and durability. To keep your jewelry looking beautiful for years to come, we recommend the following care practices:

General Care

• Take off your jewelry before physical activities such as swimming, showering, exercising, heavy lifting, gardening, or any outdoor work.
• Always remove your jewelry before coming into contact with chemicals, including lotions, creams, oils, or perfumes. Avoid spraying perfume directly on your jewelry.
• Remove your jewelry before going to bed to prevent unnecessary snag or bending.
• Clean regularly using warm water, mild dish soap (we recommend blue Dawn), and a soft toothbrush. Rinse thoroughly and pat dry with a soft towel. (Note: Not suitable for softer stones like opal or moonstone.)
• Check for loose prongs by gently shaking the ring next to your ear. If you hear a rattling sound, it's time to have the prongs inspected and tightened.
• After warranty period, we recommend having your jewelry professionally inspected every 6 to 12 months to ensure prongs and settings remain secure.
  

Special Care for Opals, Moonstones & Emeralds

These gemstones are more delicate and require extra attention:

Opals

• Exceptionally soft and porous. Avoid harsh scrubbing or chemical cleaners.
• Clean gently with warm water and mild soap. Avoid ultrasonic or steam cleaning.
• Use a microfiber or jewelry-specific cloth to dry and polish.

Moonstones

• Sensitive to heat. Avoid prolonged exposure to direct sunlight or high temperatures.
• Store separately in a soft pouch or wrapped in cloth to prevent scratches.

Emeralds

• Naturally included and often treated. Avoid ultrasonic or steam cleaners.

Each gemstone is unique, with its own properties and sensitivities. With thoughtful care and attention, your jewelry can remain as beautiful as the day you received it, ready to be treasured for generations.