Build Your Own FAQ

Build your own service offers personalized experience of choosing the gemstone you love and the setting you desire from any Envero's collection.
Your favorite personalized jewelry is only three steps away!

 


What is the difference between Build Your Own Ring and Custom Order?
Build-Your-Own is a service where you choose a setting and a center-stone from Envero's existing collection. If you are looking to design your own jewelry, please consider custom order service. 
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Can I order in other material?
Yes, all of our rings can be made in solid 14k gold, 18k gold (yellow, rose, white gold), platinum or Nickel free white gold. Please contact us for Nickel free white gold. 

Can I choose a different center stone?
Yes, you can choose any center stone from our Gemstone Gallery. Not all gemstones are listed so if you didn't find what you are looking for, simply contact us! 

Can I order the ring with thicker band?
No, Build-Your-Own service does not offer rings in different band width. If you are interested in changing the thickness, please consider custom order service.
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Can I modify the finish?
Yes, Build-Your-Own offers options to alter minor features, such as changing the prong style, changing the surface finish, changing the side diamonds to other gemstones etc. If we need to draw up a new design/create a new mold, your request will be treated as a custom order.
What kind of certificate do you offer? 
All gemstones can be provided with the GIA certificate. GIA certificate is optional and it takes up to 6 weeks in addition to the production time.

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How long does my order take?
Build-Your-Own takes full 5-6 weeks from the date of your order. Please contact us if you need to speed up the process. 

Do you offer rush service?
Yes, for an additional fee of $200. We will complete your order within 3-4 weeks.

Do you accept returns?
Build-Your-Own jewelry is final sale. If you find any fault in the craftsmanship, contact us immediately. 

Finally, how can I reach out to you? 
The web chat service is available from Mon-Fri, 11PM-5PM EST. Send us a chat from our website or email us cs@enverojewelry.com.