General
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As an online jewelry store, we don't have a brick-and-mortar location. To help you make informed purchases, we can provide additional videos of in-stock items. We also offer a trial service for in-stock rings for an additional fee. For more details, check out the link below.
Trial Service -
To ensure you receive your order as quickly as possible, we begin production shortly after your order is placed. If you need to make changes or cancel your order, please email us within 12 hours. Requests made after this window may be subject to an additional fee.
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At this time, we do not work with customer-provided gemstones, diamonds, or gold, and we do not offer our settings for purchase without one of our stones.
This policy is in place to ensure we maintain the highest standards for quality and craftsmanship. Because we can’t verify the durability or treatment history of outside stones, and we’re unable to offer compensation if a stone is damaged during production, we choose to work exclusively with gemstones sourced through our trusted suppliers.We understand the sentimental value some pieces hold, and while we know other jewelers may offer reset services, we believe such personal pieces are best handled by those who specialize in heirloom remakes.
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If you need your order sooner than our standard production time, please email us with the specific jewelry and size you're interested in. We'll do our best to accommodate your request whenever possible.
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We accept payments from major credit card companies like Visa, Mastercard, Discover, and American Express, as well as other popular online methods such as PayPal, amazon pay, shopPay, and more.
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We provide financing through ShopPay, which is an available option during check out.
For purchases split into 4 bi-weekly payments, there are no additional charges or interest rates applied. This means that you can enjoy the convenience of paying over time without having to worry about extra fees or costs. Your credit score will not be impacted if your purchase is split into 4 bi-weekly payments using Shop Pay Installments.
For purchases split into monthly payments may be subject to interest. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau.
Shipping & Return (USA)
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The production lead time is specified on each product page.
In-stock items that don't require resizing or customization will be shipped immediately.
Made-to-order items generally take 4-6 weeks, but may take up to 8 weeks depending on the type of order. The production lead time is specified on each product page.
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Standard domestic shipping: Up to 5 business days.
Express domestic shipping: Up to 2 business days
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Domestic Shipping
Standard Shipping: $10
UPS 2nd Day Air: $20International Shipping
Shipping rates can vary depending on your region and are calculated at checkout. -
Our return policy is different for each piece. Please visit this page for our return policy.
Shipping & Return (International)
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International Shipping
Shipping rates can vary depending on your region and are calculated at checkout.
Learn more... -
The production lead time is specified on each product page.
In-stock items that don't require resizing or customization will be shipped immediately.
Made-to-order items generally take 4-6 weeks, but may take up to 8 weeks depending on the type of order. The production lead time is specified on each product page.
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International deliveries may be subject to VAT, customs duties, or import fees imposed by your country’s customs office. These charges are not included in our prices and are the sole responsibility of the buyer. Envero Jewelry does not assume liability for any additional taxes or duties associated with international shipments.
If a package is refused at customs or returned to us due to unpaid import fees, the buyer will be responsible for the cost of reshipping the item and any associated return shipping or handling fees.
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We ship our products to countries listed in the list below. International shipping generally takes 5 days for Europe, up to 14 days for remote areas.
View country list... -
All international orders are final sale due to the challenges related to shipping cost and custom.
After Delivery
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If your ring has not been previously resized, most of our designs can be adjusted within a certain size range though this depends on the specific setting. If resizing isn’t possible due to the design, we may still be able to offer alternative solutions, which could involve an additional fee. If you've received your ring and the size isn’t right, the first step is to confirm your correct ring size and email us so we can help you from there.
Warranty & Repair
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If you are a domestic customers, please visit this page for our warranty policy.
* All items are final sale for international customers.
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Yes, we're always here to assist with repairs or services, though some may be subject to a fee. In certain cases, we may need to evaluate your piece first to determine what’s needed and provide an accurate quote.