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Custom Order FAQ

Didn't find what you are looking for in our regular collection?
Our designer will work with you to create your very own one-of-a-kind jewelry. 

What material do you offer?
All jewelry can be made in solid 14k gold, 18k gold (yellow, rose, white gold), Pt950 platinum or Nickel free white gold. 

What choices do I have for the main gemstone?
You can choose any center stone from our Gemstone Gallery. Not all gemstones are listed so if you didn't find what you are looking for, simply contact us! 

What kind of certificate do you offer? 
All gemstones offered by Envero Jewelry can be provided with GIA certificate. GIA certificate is optional and it takes uptimes o 6 weeks for the certification process. If you are interested in GIA certificate, please purchase the gemstone with GIA option. 

How long does custom order take?
It takes full 4-8 weeks from the date of your order. Please contact us if you need to speed up the process. 

Do you offer rush service?
No, we don't offer rush service for custom jewelry to ensure the quality of our creation. 

Do you accept returns on custom jewelry?
All custom jewelry is final sale. If you find any fault in the craftsmanship, contact us immediately. 

Finally, how can I reach out to you? 
The web chat service is available from 10AM-3PM EST. Send us a chat from our website or fill out this custom order inquiry form.