Custom Order FAQ

Didn't find what you are looking for in our regular collection?
Our designer will work with you to create your very own one-of-a-kind jewelry.

What material do you offer?

All jewelry can be made in solid 14k gold, 18k gold (yellow, rose, white gold), Pt950 platinum or Nickel free white gold.

What choices do I have for the main gemstone?

You can choose any center stone from our Gemstone Gallery. Not all gemstones are listed so if you didn't find what you are looking for, simply contact us!

What kind of certificate do you offer?

All gemstones offered by Envero Jewelry can be provided with GIA certificate. GIA certificate is optional and it takes uptimes o 6 weeks for the certification process. If you are interested in GIA certificate, please purchase the gemstone with GIA option.

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How long does custom order take?

It takes full 4-8 weeks from the date of your order. Please contact us if you need to speed up the process.

Do you offer rush service?

No, we don't offer rush service for custom jewelry to ensure the quality of our creation.

Do you accept returns on custom jewelry?

All custom jewelry is final sale. If you find any fault in the craftsmanship, contact us immediately.

Finally, how can I reach out to you?

The web chat service is available from 10AM-3PM EST. Send us a chat from our website or fill out this custom order inquiry form.

Gorgeous dainty studs!

I purchased the 2mm black diamond Dahlia studs for my second piercings and they are gorgeous! Very dainty and excellent quality, perfect for daily wear. I can't wait to buy the 3mm ones for my first piercings.

Excellent quality and service

The custom ring turned out perfect, and envero was very responsive and easy to work with!

Absolutely Amazing

If you buy jewelry from absolutely anywhere, this is the place you’ll want to look at next. For an engagement ring that needed to be made and delivered by a certain date, the Envero team went above and beyond in so many ways: constant communication, upgraded shipping, an upgrade on the ring box because it was a special ring. This is outside of the already stellar customer service. The ring itself is stunning. Perfectly sized with stone set beautifully in the setting - it looks exactly as it was described. The entire experience literally couldn’t have been better, and I’ll be back for more in the future without a doubt.

PS: For those that may be potentially concerned, the classic design of the Agatha ring doesn’t at all seem out of place with modern clothing. It’s beautifully made and goes with anything.

Eloise Ring - 5x4mm 0.40ct Unheated Blue Sapphire

Je suis très content de ma commande depuis la France qui n'a pas mis beaucoup de temps.

Toute mes questions par mail ont étaient répondu dans les moins de 24h

merci a toute l'équipe

I am very happy with my order from France which did not take much time.

All my questions by email were answered within 24 hours

Thank you to the whole team

Gorgeous!

I bought this ring to pair with my fiance's engagement ring as a wedding band. The ring is absolutely gorgeous and goes perfectly with the estel fleur ring. Emma was super helpful in responding to my customer service inquiries and providing additional pictures so that I could pick the right ring for us!

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Custom Order FAQ

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