出荷ラベル
- Description
- Delivery & Return (International)
USPS標準配送
Enveroの標準の配送ではUSPSファーストクラスパッケージサービスを使用しており、配達には最大5日かかります。
USPSまたはUPSエクスプレス配送
Enveroのエクスプレス配送では、USPS Priority ExpressまたはUPSを使用します。顧客はどちらのキャリアも要求できます。お届けまでに1〜2日かかります。
ラベルのサイズ変更/修復
これは、ラベルを返送して商品を再発送するための2つの方法の配送ラベルです。
Expressにアップグレード
標準の配送を購入し、エクスプレスにアップグレードしたいお客様向け。 Enveroは、USPS Priority ExpressまたはUPSを使用して、迅速な配送を行います。顧客はどちらのキャリアも要求できます。お届けまでに1〜2日かかります。
再発送
弊社に返送された小包の再発送について。
Shipping
Currently, Envero Jewelry ships to countries and territories shown in this list.
All international packages are shipped via Fedex, UPS or other shipping method available depending on the country of destination with Full Insurance and require your signature upon delivery. The shipping fee is automatically calculated based on the destination but usually, it is between US$70~$120 globally. If you are in Canada, your package will be shipped by by USPS or Fedex for $20~$47.
Import Tax
Please note that International purchase is subject to local custom tax, which is payable by the customer. Envero Jewelry is not responsible for any additional taxes or duties associated with international deliveries.
* Should you choose not to sign for your package, please be aware Envero Jewelry is not liable for lost shipments when delivery tracking indicates that it has been delivered. Envero Jewelry is not responsible for the delay in delivery due to the customer being unavailable for signature upon arrival, due to any unforeseen weather conditions or technical issues within the shipping company, or due to the custom issues. If your package is sent back to Envero Jewelry for any of these reasons, you will be subject to paying for the re-shipment of your order.
Resize and Repair
Envero do not offer repair and resize for international customers due to logistic reasons. Should you need a resize/repair, please consult a local jewelry store. Based on our experience, any local jewelry store can accept our jewelry.
If you are purchasing a ring, please visit a local jewelry store to have your finger sized professionally. You may also order a plastic ring sizer from our online-store. Refer to this Ring Size Conversation Sheet to convert the ring size.
<<IMPORTANT>>
In principle, the ring cannot be resized more than once in order to retain its design details and durability. Please purchase the ring in stock-size if you are unsure.
Cancellation
Once your order has been submitted, any modification or cancellation must be contacted within 12 hours. Cancellation request will be granted with full-refund for customers who contacted us within 12 hours.
Some items may be shipped out within few hours after your order. The order cannot be canceled once the package is shipped out.
Return Policy
All international purchase is final sale and they are not returnable nor repairable/resizable. Should you need a resize/repair, please consult your local jewelry shop. Based on our experience, any local jewelry shop can accept our jewelry for resize/repair.
I love doing business with these Ladies. Very fine workmanship, very helpful customer service.
A small side diamond fell out of the ring my partner purchased for me. Envero quickly serviced my ring, replaced the diamond, and polished the ring to look brand new, all within a couple of weeks. I appreciate your prompt and excellent service. Thank you!
