Copy of Shipping & Return – Envero Jewelry

Copy of Shipping & Return

Shipping 

All packages are shipped via USPS with full Insurance and require your signature upon delivery. Should you choose not to sign for your package, please be aware Envero Jewelry is not liable for lost shipments when delivery tracking indicates that it has been delivered. Envero Jewelry is not responsible for the delay in delivery due to the customer being unavailable for signature upon arrival, or due to any unforeseen weather conditions or technical issues within the shipping carrier. If your package is sent back to Envero Jewelry for any of these reasons, you will be subject to paying for the re-shipment of your order. 

Return Policy

We accept returns for up to 7 days after items are delivered. In order to be eligible to return, the item must be returned in its original packaging along with paper works and certificates. Envero will provide return shipping label and $10 will be deducted from the refund price. Return instructions will be emailed to you after your return has been authorized. 

Category Return Policy
Custom ring Final sale
Made to order item Final sale
Eternity ring Final sale
One of a kind item Size 7 is returnable with 15% fee. Other sizes are final sale
Ring under fine jewelry category Size 7 is returnable with 15% fee. Other sizes are final sale
Necklace Free return
Bracelet Free return
Earrings Free return
Personalized jewelry (engraved jewelry, mother necklace etc.) Final sale
International orders Final sale

 

We will not process refund under the following conditions.
•Package that was returned to us without our authorization.
•Return request after the 8th day onwards will not be accepted. 
•Item is not returned for 14 days after providing return shipping label.
•Item is not in its original state.

Cancellation

Once your order has been submitted, any modification or cancellation must be contacted within 12 hours. Cancellation request will be granted with full-refund for customers who contacted us within 12 hours.

Some items may be shipped out within few hours after your order. Once the package is shipped out, shipping fee will not be refunded and there will be additional $10 for return shipping label.

After 12 hours, item will go under production and the customer will no longer be eligible for full-refund and rules set forth in "Return Policy" will apply.

 

 

Warranty 

Repair and resize service is available for domestic customers only. Envero Jewelry offers 6 months warranty to all of our jewelry for customers who reside in the USA. All shipping fee for repair is payable by our customer. 

•Breakage: Breakage that was caused by standard use can be repaired under our warranty policy. However, if the breakage is deemed to be caused by mishandling or if the level of breakage is significant, additional charges may be payable by a customer on individual cases.

•Ring Resize: If the ordered ring size needs to be resized, we are able to resize the rings under our 6 months warranty policy. However, if you need to resize to size 8.5 and above or if the ring is eternity band, additional charges may be payable by a customer.

•Necklace & Bracelet resize: If the ordered necklace and bracelets chain needs to be longer, the customer must purchase additional chain. There is no extra charge to shorten the chain during the warranty period.

Resizing and repair after warranty period
We would gladly accept your repair or resize request even after the warranty period. Please email cs@enverojewelry.com and explain the nature of your request. After reaching agreement on the cost, nature of repair/resize and duration for the reparation, return instruction will be emailed to you. In additional to repair cost, please note that there will be a small repair fee and $20 for 2 ways shipping.

* Please do not return the item without advance notice as the returned item will not be accepted.

 

 

Order Fulfillment

In-stock items are shipped out within 1~3 business days. Most earrings, bracelets and necklaces are ready for immediate shipping. If your order is out of stock, customer support will contact you within the next business day.

If your order is urgent or want to verify the availability of an item, please email cs@enverojewelry.com.

Made-to-order items, such as fashion rings and bridal jewelries will require 1~4 weeks for production. If you are on tight schedule, we offer rush order upgrade.

Rush Order Upgrade is offered should you need your order in hand earlier than the standard production period mentioned above. We may be able to rush your order to be ready in 14 days for an additional fee of $80.

We will do our best for your special order to be ready for the special day! Please note that the speed of production is different for each design so some item may take longer than others. Please email us at  cs@enverojewelry.com.

Exceptional Cases : Orders placed during December could take longer that the allotted time window.